Returns & Exchanges
At Alive Pharmacy Warehouse, we want you to feel confident in every outfit; if your purchase isn't a perfect fit, you can return or exchange it within 30 days of delivery. Items must be in their original, unworn condition with all tags attached to qualify for a full refund or store credit.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack your items in their original packaging, ensuring all fashion tags and hygiene seals remain intact.
Ship It Back
Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized courier location.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing